Privacy Policy
Effective Date: 24/04/2026
Website: Wispy Willow Creations
Business Owner: Kat PUDE
Location: West Sussex, United Kingdom
At Wispy Willow Creations, your privacy is important. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website or make a purchase.
1. Information We Collect
We may collect the following personal information:
Name
Email address
Postal address
Payment and order information
Account login details (if you create an account)
Website usage data through cookies and analytics tools (such as Google Analytics)
2. How We Use Your Information
We use your information to:
Process and deliver orders
Manage your customer account
Respond to enquiries
Send order updates and customer service communications
Send marketing emails (if you have subscribed)
Improve our website and customer experience
Comply with legal and tax obligations
3. Payments
Payments are securely processed through Stripe. We do not store or have direct access to your full payment card details.
4. Shipping
We share necessary delivery details (such as your name and address) with Royal Mail to fulfil and ship your orders.
5. Email Marketing
If you subscribe to our newsletter or marketing emails, your information may be managed through Mailchimp. You can unsubscribe at any time by clicking the unsubscribe link in any email.
6. Cookies and Analytics
Our website may use cookies and analytics tools to understand how visitors use the site and help improve performance.
You can control cookies through your browser settings.
7. Sharing Your Information
We do not sell or rent your personal information.
We may share information only with trusted service providers who help us operate our business, such as:
Payment processors
Shipping providers
Email marketing services
Website analytics providers
8. Data Security
We take reasonable steps to protect your personal information from loss, misuse or unauthorised access.
9. Your Rights
Under UK data protection law, you may have the right to:
Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data
Object to certain processing
Withdraw consent for marketing at any time
To exercise these rights, contact us at: wispywillowcreations@outlook.com
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
11. Contact Us
If you have questions about this Privacy Policy, please contact:
Wispy Willow Creations
wispywillowcreations@outlook.com
West Sussex, United Kingdom