Privacy Policy

Effective Date: 24/04/2026
Website: Wispy Willow Creations
Business Owner: Kat PUDE
Location: West Sussex, United Kingdom

At Wispy Willow Creations, your privacy is important. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website or make a purchase.

1. Information We Collect

We may collect the following personal information:

  • Name

  • Email address

  • Postal address

  • Payment and order information

  • Account login details (if you create an account)

  • Website usage data through cookies and analytics tools (such as Google Analytics)

2. How We Use Your Information

We use your information to:

  • Process and deliver orders

  • Manage your customer account

  • Respond to enquiries

  • Send order updates and customer service communications

  • Send marketing emails (if you have subscribed)

  • Improve our website and customer experience

  • Comply with legal and tax obligations

3. Payments

Payments are securely processed through Stripe. We do not store or have direct access to your full payment card details.

4. Shipping

We share necessary delivery details (such as your name and address) with Royal Mail to fulfil and ship your orders.

5. Email Marketing

If you subscribe to our newsletter or marketing emails, your information may be managed through Mailchimp. You can unsubscribe at any time by clicking the unsubscribe link in any email.

6. Cookies and Analytics

Our website may use cookies and analytics tools to understand how visitors use the site and help improve performance.

You can control cookies through your browser settings.

7. Sharing Your Information

We do not sell or rent your personal information.

We may share information only with trusted service providers who help us operate our business, such as:

  • Payment processors

  • Shipping providers

  • Email marketing services

  • Website analytics providers

8. Data Security

We take reasonable steps to protect your personal information from loss, misuse or unauthorised access.

9. Your Rights

Under UK data protection law, you may have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your data

  • Object to certain processing

  • Withdraw consent for marketing at any time

To exercise these rights, contact us at: wispywillowcreations@outlook.com

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

11. Contact Us

If you have questions about this Privacy Policy, please contact:

Wispy Willow Creations
wispywillowcreations@outlook.com
West Sussex, United Kingdom